“Be flawed, be human.”

I have to bring up my interview with Lia, Sales and Operations Director at Polly Wales, one more time. Mostly because it was so helpful, but also because it gives me an opportunity to share this photo of her daily layers from 2019 that I love.

I keep thinking about what she said about AI, that as it creeps into more and more parts of our lives, people are going to start craving human connection in response. And that there’s a genuine opportunity right now to lean into strong client relationships and the emotional side of a brand, because that’s what we’ll be looking for from the things we buy and hold and wear.

“Be flawed, be human.”

If you’re interested in watching the replay, send me a message, and I’ll share more details about joining the Stay Gold Collective.